Find answers to common questions about
MORAN FOOD products, purchasing, and delivery.
FAQ
Find Answers Quickly
A
We offer a wide range of duck products, including fresh, smoked, and marinated duck. Detailed product types and available weights can be found on our Products and Sales Inquiry pages.
A
Our integrated production system covers every stage, from breeding stock management and hatching to farming, slaughter, processing, and packaging. We also apply hygiene controls based on HACCP standards.
A
If you notice unusual signs such as a sour odor, discoloration, or swollen packaging, do not consume the product. Keep the original packaging and note the use-by date, then contact the retailer or our Customer Support team.
A
Submit your preferred product and estimated quantity through our Sales Inquiry page. Our team will check product availability and suitable purchasing or distribution options, then contact you.
A
After reviewing the product, quantity, and delivery region, our team will provide the shipping schedule and delivery terms. Fresh duck is processed on the day of slaughter, so shipping availability may vary depending on the slaughter schedule.
A
For business purchases, tax invoice availability and required documentation depend on the transaction terms. Our team will provide details after reviewing your inquiry.
A
Washing raw duck can spread bacteria to nearby surfaces. We recommend removing it from the package and cooking it thoroughly without rinsing. Wash your hands and all utensils immediately after handling raw duck.
A
Follow the refrigerated or frozen storage instructions on the package and check the use-by date. Storing the product under different conditions may affect its quality.
A
Follow the cooking instructions on the package. Thaw the product slowly in the refrigerator and cook it thoroughly. We do not recommend refreezing a product after it has been thawed.
A
We review production feasibility based on the product concept, ingredients, target weight, and packaging requirements. Please submit an OEM inquiry to discuss your requirements in detail.
A
After receiving your inquiry, we discuss the product concept and production requirements. We then review the ingredients, formulation, specifications, packaging, and production feasibility before moving forward.
A
Our team is available from 9:00 a.m. to 5:00 p.m. on weekdays. Inquiries are not handled on weekends, public holidays, or during the lunch break.
